Refund policy
Subscription Terms
All Mindergy VR subscriptions have a 12-month minimum commitment. During this period, the subscription cannot be canceled. After the initial 12 months, subscriptions can be terminated with 30 days’ notice. Upon subscription termination after the 12-month period, customers retain ownership of any supplied hardware (headset).
Refunds & Returns
Mindergy VR is a software-based service that is delivered digitally and designed to function immediately upon activation.
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Refunds for the subscription are not available during the 12-month binding period.
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If the service or software does not function as described, please contact us at support@mindergyvr.com. We will work with you to resolve any technical issues. If the issue cannot be resolved, we will provide a refund on a case-by-case basis.
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Hardware (headsets) supplied as part of the subscription cannot be returned for a refund once delivered, except in cases of manufacturing defects or if the hardware is non-functional on arrival.
How to Request a Refund
If you believe you are eligible for a refund due to a non-functioning service or defective hardware:
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Contact our support team at support@mindergyvr.com as soon as possible.
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Provide a description of the issue, along with any supporting information (e.g., screenshots, error messages).
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Our team will assess the situation and provide guidance on next steps.
Important Note
By purchasing a Mindergy VR subscription, you acknowledge and accept that the service is digital, subscription-based, and bound by the 12-month commitment, and that refunds are only available in exceptional circumstances as outlined above.