Shipping policy

1. Order Processing

Once your order and payment have been confirmed, we will process your hardware request and forward the delivery details to our authorized VR hardware partner.

All headset shipments are fulfilled directly by our trusted VR hardware supplier.

2. Shipping & Delivery

  • Hardware is shipped directly from our VR partner to the delivery address provided at checkout.

  • Delivery times may vary depending on location and carrier conditions.

  • You will receive shipping confirmation and tracking information once the order has been dispatched (if available).

3. Shipping Costs

Shipping costs are:

  • Charged separately at checkout (depending on your selected plan).

Any applicable shipping terms will be clearly stated at the time of purchase.

4. Delivery Responsibility

It is the customer’s responsibility to:

  • Provide accurate and complete delivery information.

  • Ensure someone is available to receive the shipment if required.

Mindergy is not responsible for delays caused by:

  • Incorrect shipping details provided by the customer.

  • Carrier-related delays.

  • Circumstances outside of our control (force majeure).

5. Damaged or Defective Hardware

If the headset arrives damaged or non-functional:

  1. Contact us at support@mindergyvr.com within 48 hours of delivery.

  2. Provide photos and a description of the issue.

  3. We will coordinate with our hardware partner to resolve the matter as quickly as possible.

Replacement hardware will be arranged in confirmed defect cases.

6. International Shipping

Currently, shipping is available to:
Countries in the EU, Norway and Sweden.

For international delivery requests, please contact us prior to purchase.